Valid from January 1, 2021
Updated January 17, 2024
Contracting parties
This agreement (hereinafter referred to as “the Agreement”) is entered into between the user
(hereinafter referred to as “the Customer”) and SkyttelPASS AS (hereinafter referred to as the
“Company”) and regulates the Customer’s use of SkyttelPASS (hereinafter referred to as the
“Tag”) and licence plate recognition when paying fees/costs incurred by use on roads and ferry
connections. The agreement also regulates the Customer’s use of the Tag in other services that
the Company offers, and which are associated with the Tag. Discounts and benefits applicable
when using the Tag and license plate recognition can be found on the Company’s website
www.skyttelpass.no.
1. Introductory terms and conditions
1.1 The SkyttelPASS agreement becomes valid and ready to use within 24 hours after the Customer
has received confirmation of their agreement by email. As soon as the Company has linked a tag
to the Agreement, the Customer will receive notification of this by email. The Company may
carry out a credit check before final approval. The Customer will be informed if a credit check is
carried out.
1.2 The Agreement with the Company that has issued the Tag is considered the Customer’s main
AutoPASS-agreement. If the Customer signs an additional agreement with a toll road company
or ferry company (hereinafter referred to as “Operator”), such an agreement must be linked to
the same Tag. Use of the Tag in an additional agreement presupposes a valid main agreement
with the Company.
1.3 The Tag is used for electronic payment at toll road points, in toll ring areas and on ferry
connections and for any other services that the Company may offer via the Customer’s use of
the Tag. The Tag is connected to the vehicle’s plate number. If the vehicle has a personalised
number plate, you must register the vehicle’s original plate number in the Agreement. The
Company has the right to charge the Customer for use of the Tag. For use of the Tag in
countries connected with the EasyGo Joint Venture, visit www.easygo.com for more
information and additional terms and conditions.
1.4 The Tag is issued by the Company for a tag fee of NOK 200 per tag paid by the Customer.
1.5 Rates and discounts for using the Tag at tolls points, toll ring areas and on ferry connections are
set by Norwegian public authorities. Rate information is available at www.autopass.no and from
the individual Operator. Information about discounts and benefits when using the Tag can also
be found at www.skyttelpass.no
1.6 Upon entering the Agreement, the Customer consents to the collection, storage and processing
of personal data about the Customer.
2. The customer’s obligations and rights
2.1 The obligation to pay toll road charges follows from the Regulation on payment of toll road charges, dated 28. November 2016, no. 1418, on the legal basis of the Road Act § 27. The Customer is the contracting party in this Agreement. The Customer is responsible for paying for all use of the Tag, and also for all toll road charges and ferry journeys accrued based on photos taken of the licence plate number when passing a toll point, toll ring area or ferry entrance.
2.2 The Customer is obliged to comply with the terms and conditions of use as they stand at all
times and accepts these when entering into the Agreement.
2.3 The Tag must not be used in vehicles other than the vehicle registered to the Tag in the
Agreement. The Customer is obliged to follow the instructions that apply for the correct
installation and use of the Tag. Information is available at www.skyttelpass.no.
2.4 The Customer is responsible for ensuring that information provided in the Agreement is always
correct. All changes, such as change of vehicle/sale of a vehicle or change of personal data must
immediately be reported to the Company. This also applies to any additional agreement with a
toll road company or ferry company (Operators) that the Customer may have. Information
about local agreements offered by the individual Operators can be found on the Operators’
websites. Customers with foreign registered vehicles are themselves responsible for registering
the vehicle with the correct environmental parameters in the Company’s central system upon
creating the Agreement. The Customer can at all times check whether information in the
Agreement is correct and make changes by visiting My Page on the Company’s website
www.skyttelpass.no or by contacting the Company.
2.5 Neither the Tag nor the Agreement can be transferred to other persons or legal entities.
2.6 The Customer is responsible for paying for all use of the Tag, regardless of who uses the Tag. In
the event of a lost or damaged Tag, a fee will be charged to issue a new Tag. In the event of
theft, a police report is required before the Customer’s responsibility under the Agreement
ceases.
2.7 If the Agreement is valid, the Customer pays with liberating effect to the Company for toll road
charges and ferry journeys registered by the Tag that are made at an Operator’s toll point, toll
ring area and ferry entrance. This does not apply to payment for toll road charges and ferry
journeys made under local agreements offered by an Operator.
2.8 If the Tag has not been read when passing a toll road point, toll ring area or ferry entrance, the
Customer is responsible for the accrued charge based on photographs taken of the vehicle
licence plate as the vehicle passes a toll road point, toll ring area or ferry entrance. For vehicles
without a valid Agreement, the Operator will send an invoice to the owner of the vehicle as
registered in the Vehicle Register. The same applies if the Company in exceptional cases cannot
make charges on behalf of the Operator. In such exceptional cases, the Customer will be treated
as a full-price customer without prior notice.
2.9 The Customer is responsible for removing the Tag and thereby deactivating the Tag when selling
or disposing of the vehicle. The Tag can be registered to a new vehicle in the same Agreement.
If the Tag is not registered to a new vehicle, the Customer must terminate the Agreement via
My Page or notify the Company immediately. In the event of ownership change or disposal of a
vehicle, the Customer is responsible for any accrued toll road and ferry charges and other fees
associated with the use of the Tag or photography of the number plate until the Customer has
terminated the vehicle in their Agreement via My Page, or has asked the Company to terminate
the vehicle in the agreement and the termination has been completed by the Company. By
removing the vehicle from the Agreement via My Page at the same time as the vehicle is sold or
disposed of, the Customer avoids toll road charges and ferry journeys being charged to the
Agreement after the vehicle has been sold or disposed of. Upon contacting customer service via
email, some processing time must be expected. The Customer is legally bound to pay all toll
road and ferry charges for as long as the vehicle is registered to the Customer’s agreement.
2.10 If the customer switches tag issuer, the Customer is responsible for terminating the vehicle in
the agreement with their former tag issuer.
The AutoPASS system is normally updated within 24 hours after a new tag agreement has been
created, thereby making the new tag agreement active. It is therefore recommended to wait 24
hours after a new tag agreement for the vehicle has been created before removing the vehicle
from the old tag agreement. Contact the Company (SkyttelPASS) if you are in doubt as to
whether your tag agreement with the Company is active. The Company is not responsible for
any full-price invoices and fees from toll road companies and ferry operators incurred during a
period where the Customer does not have an active tag agreement registered in the AutoPASS
system for the vehicle.
2.11 The Customer is entitled to the applicable discount and any applicable exemption on toll road
charges and ferry journeys under the conditions that the Tag has been read and the Agreement
is valid. The Customer’s right to discounts associated with other services that the Company
offers via use of the Tag may follow from special terms and conditions for use of such services.
The right to a discount and any exemption ceases when the Agreement is blocked or
terminated.
3. The company’s obligations and rights
3.1 The Company is the payment intermediary between the Customer and the Operators in the AutoPASS Cooperation and the EasyGo Joint Venture.
3.2 The Company provides the Customer with discounts in accordance with the rates that are at
any given time applicable so long as road toll and ferry journeys are registered, and the
Agreement is valid. The right to a discount and any exemption ceases when the Agreement is
blocked or terminated in accordance with section 8.
3.3 Any claims against the Company are limited to the Customer’s reimbursement of wrongfully
imposed and paid fees due to errors by the Company.
3.4 The Company can block the Agreement, see sections 4.4 and 4.5.
3.5 Without prior notice to the Customer, the Company can make changes to the Agreement and
corrections that are necessary to administer the contractual relationship, including, for
example, correcting charges and information about the Customer.
3.6 Significant changes in the Agreement that apply to the Customer’s obligation to pay toll road
charges can occur due to decisions made by the Norwegian authorities or other extraordinary
circumstances beyond the Company’s control. Such changes will be announced no later than
four weeks prior to the changes taking effect. Changes in rates and prices for toll road charges
are announced in accordance with regulations issued by the Ministry of Transport and the
Norwegian Public Roads Administration.
3.7 The Company can transfer the Customer’s agreement to another company. In such instance, notice will be given to the Customer 14 days prior to the Company transferring the Agreement.
4. Payment and settlement
4.1 By entering into an agreement with the Company, the Customer agrees that the Company can
carry out a credit check if necessary. The Company can demand financial security when entering
into agreement or in any future breach of the Agreement by the Customer (Issuer Regulations
§19).
4.2 Upon creating the Agreement, the Customer chooses their preferred invoice and payment
method. For updated information on invoicing and payment methods, see www.skyttelpass.no.
In line with Issuer Regulations § 19, the Company can impose fees or additional costs related to
various payment methods. See www.skyttelpass.no for an overview of fees and rates.
4.3 The Company offers the Customer several electronic invoicing options. If the Customer chooses
to receive their invoice by post (paper invoice), an environmental invoice fee will be added.
4.4 In the event of non-payment, incorrect address or any other cause that results in the Company
not receiving payment form the Customer, the Company can immediately block the Agreement
without notice. The right to discounts will thus cease, and unpaid invoices will be sent for debt
collection.
4.5 The Customer can see their invoices on My Page. An unreceived invoice or debt collection
notice does not release the Customer from payment responsibility.
4.6 The Company will reimburse the Customer amounts above NOK 20.
5. Privacy
5.1 The Company will process the Customer’s personal data for the purpose of collecting payment
from the Customer for toll road and ferry charges, to produce anonymous statistics, as a basis
for providing information to the Customer, and for the implementation and administration of
the Agreement with the Customer. The processing of personal data will take place in
accordance with the privacy legislation that is at the time applicable.
5.2 Registration of personal data in connection with the Customer’s toll road and ferry charges takes place by tag reading or by automatic photography of the vehicle’s licence plate number.
5.3 The Company provides an electronic customer page called My Page which provides the
Customer with an overview of the Customer’s agreement, toll road and ferry charges, invoices,
and payments. The purpose of My Page is to provide the Customer with a practical opportunity
to manage their customer relationship.
5.4 Information about the Customer and customer transactions can be provided by the Company to
Operators of the AutoPASS Cooperation and the EasyGo Joint Venture in Norway and abroad,
in addition to ferry companies with electronic ticketing.
5.5 If the Agreement is transferred from the Company to another company, the personal data necessary to implement the Agreement can be provided to the new company.
5.6 The Customer has the right to access their personal data that the Company processes and to
demand correction of incorrect or incomplete personal data. The Customer can also request
that personal data be disclosed or deleted to the extent that disclosure or deletion is not in
conflict with legal regulations. Information on how the Company processes personal data can
be read in the Company’s privacy policy at www.skyttelpass.no.
6. Communication and complaints
6.1 Inquiries from the Customer about the Tag and this Agreement must be directed to the
Company, see section 1.2. Other inquiries regarding full-price invoices for toll road charges,
ferry journeys, local exemptions or additional agreements must be directed to the Operator.
6.2 Unless otherwise determined, notifications from the Company to the Customer about the
Agreement will be sent either by letter or email to the address stated by the Customer in the
Agreement or be provided via the Company’s website. Messages from the Company can also
be given in invoices, via SMS to the mobile number stated by the Customer in the
Agreement, in payment reminders and in debt collection notices.
6.3 Complaints about toll road and ferry charges must be submitted to the Company no later
than three weeks after the Customer received or should have gained knowledge of the
matter that justifies the complaint. Legal disputes between the AutoPASS-approved tag
issuer and the user is regulated by the Dispute Act, see the Dispute Act chapter 4.
7. Termination of agreement
7.1 The Customer has the right to terminate the Agreement with the Company at all times.
7.2 Terminations must be notified to the Company immediately, either via My Page or by
contacting the Company’s customer support. By removing vehicles from the Agreement via
My Page, the Customer prevents the Agreement from being charged after termination of the
Agreement or sale date of the vehicle. In the case of inquiries made by email to our customer
support centre, some processing time must be expected. Upon confirmation that the request
for termination has been received (or termination has been completed by the Customer via
My Page), the Tag can be disposed of as electrical waste or kept for future use.
7.3 The Company can terminate the Agreement with 14 days’ notice if: Circumstances change
based on a decision made by Norwegian authorities, if the Tag for light cars (under 3500 kg)
has been inactive for more than two years, and if the Agreement does not provide a financial
benefit or is not obligatory for the Customer.
7.4 The Company can terminate the Agreement immediately if the Customer substantially
breaches obligations towards the Agreement, and in the event of the Customer’s bankruptcy
or death. Failure to pay will always be considered a substantial breach.
8. Local agreements
If the Customer is entitled to local exemptions or exemptions according to the tariff
guidelines, the Customer must contact the individual Operator for information about this.
See more information on the Operator’s website.
8.2 The individual Operator is responsible for the administration and collection of payment for
toll road and ferry charges covered by local agreements.